Founded in 1968, IGE has since the beginning established itself as a service providing enterprise. It markets, sets up and provides after sale service of medical equipment.

• Facilities : 2800 m2 covered premises
• Capital : 10.000.000 TND
• Staff : 112 employees
• Address of headquarters : 28, Artisanat street – Charguia II 1080 Tunis – Tunisia
• Phone  : +216 70 839 000
• Fax        : +216 70 836 630
• E-mail  : info@ige.com.tn

Agencies

In order to get closer to the customers located in the coastal areas and south of Tunisia, IGE founded the Sfax agency and the Sousse agency, the staff working at the level of the agencies ensures the marketing and the After sales service.

IGE’s quality policy is defined to satisfy customer requirement and expectation, also to achieve the leading position as a service provider in the medical and hospital equipment market and to perfectly represent its partners.

To achieve that purpose, IGE spares no effort to ensure that its quality policy is understood, shared and accepted by its employees and has set up a quality approach to make its customers and partners benefit from the progress made.

Quality is one of the fundamental policies defining the implementation of the company strategy, that’s why IGE is continuously developing its system to ensure compliance with the current ISO standard.

IGE Currently is certified according to the ISO 9001 version 2015 standard.

With more than 50 years of experience in the field of medical maintenance and at solving technical problems , IGE provides direct technical assistance to its customers by providing them with an experienced technical team in repair, control and preventive equipment maintenance.
The technical department of IGE: reports to the technical director. The technical department is composed of 12 engineers and 25 senior technicians.

In its headquarters level, IGE has its non-heavy equipment repair workshop.
On average, the technical department receives 1100 on-site intervention requests per year (technical intervention performed at the customer’s site), while 391 repair operations are made in our workshops.
This department is managed by a set of procedure whose main parts are:

• Preventive maintenance of equipment under warranty and under maintenance contract (planning and execution).
• Repair of equipment, marketed by IGE, based on customers request.
• “Hardware and / or Software” updates are requested by the supplier concerning the Hardware and / or Software component of equipment already sold.

IGE offers several training sessions, aimed at increasing the skills and capacity of the concerned people:

On-site Training: Practical training aimed to provide our customers’ employees with the best technical control of their equipment. This training is held at customers’ premises.
IGE Training: This type of training is designed for our customers and is conducted in our training center (headquarters); it includes theoretical and practical components.
Supplier Training: Provide our technical teams with the knowledge and skills required for the execution of their daily tasks.

Since the satisfaction of its customers is a priority, IGE provides to its customers the service of installation of the equipment. Installation aimed to make our equipment available to our customers, ensuring that they operate properly in accordance with the manufacturer’s instructions and international standards.

These activities are preceded, in the case of heavy equipment, by pre-installation work carried out by the customer and assisted by our teams to ensure the installation of the equipment under controlled and safe conditions.

Since its creation, IGE has specialized in the marketing of medical and hospital equipment. The ultimate aim is to provide customers with new technologies adapted to their requests and expectations, while taking into account the market situation and evolution.

In order to provide the best service and facilitate the relationship with its customers, IGE has set up several product oriented business divisions. Each division is already headed by an expert product manager whose main mission is to satisfy customer’s expectation.